Archive For September 2013
Customer care call centers and help desk services can utilize Interactive Voice Response (IVR), an automated platform that lets computers interact with humans via voice and tones entered through a keypad. This can essentially save cost of operations and also increase security in the calls. In this article, we will talk about how IVR works. The technology used in IVR has revolutionized the industry. Before, to gather responses from the caller, the solution has to present information with the use read more »
Social media today goes beyond just being another medium of exposure. Because of mobile content delivery, it has evolved into a functional and extremely useful tool that provides sales management support with a dynamic way with which to reach out to customers. Inversely, social media allows customers to reach out to the firm at the same time—vital in any marketing strategy. As a result, different platforms focusing on social media are being developed to simplify and maximize the window of read more »
Asking for the customer to wait in a call is a normal thing expected from most help desk services in customer care call centers. Little do these call center agents know that making the customer wait would put out such a negative experience for the customers. In an effort to improve customer service with the same action done by a different procedure, the call center can be recognized more positively. In this article, we will discuss five ways that a read more »
Having a live chat facility as part of call center outsourcing services has become vital in all types of businesses. It is a channel of communication that brings a lot of convenience and which actually has a lot of benefits to both the consumers and producers. This does not actually mean that we are moving away from the traditional method where communication is commonly done through telephone calls. In fact, the traditional method is still an effective way to do read more »
Sales typically seems like a tough, stressful job that seems to take a specific kind of charisma and skill. However, the rewards of success can be great if you play your cards right. The best sales support service agents generally live a relaxed life in which they are in charge of their own schedules and earn pretty good commission while making useful contacts. However, this is a position you can get to by being excellent at selling. Thus, here are read more »
It’s always important for companies offering and specializing in sales support solutions to train their team to have a neat structure for a sales call. This can be in the form of a checklist, which can be reviewed and followed by call center representatives to stay focused and increase the chances of a successful sales call. In this article, we will go over some items that are essential to be covered in that list. 1. Preparation Before calling, customer care read more »
The life line of a business enterprise is the customers. They either lead the way into business success or drown into oblivion – though let’s not forget cost cutting measures, efficient technologies and infrastructures such as call center outsourcing where innovation is also crucial for success.However, the challenge that companies face is maintaining consistency and exploring processes that can better improve customer experience in any channels where customer interaction is present. This is the reason why companies spend a good sum of read more »