Archive For December 2014
Thanks to the Internet and a lot of other advanced technologies, it is now possible for people to work even if they are beyond the confines of an office. Because of the convenience such a setup brings, outsourcing has exploded in popularity in the past decade, providing hundreds of thousands of opportunities across all corners of the world. However, due to the lack of stringency in the application system, it is difficult to know which ones worth hiring. If you read more »
A new year is about to begin, which means you have 365 more days to do your part in improving the company’s status. But how exactly can you tell if you’ve been progressing in the right direction or falling behind with the increasing workload and advancing trends? Through the power of QA, or more popularly known as Quality Assurance. The importance of Quality Assurance is so undeniable to every large company that it doesn’t matter if you’re part of the read more »
Nobody’s perfect. Even if you have accepted this fact for yourself, you will still be taken aback whenever you handle negative feedback the wrong way. Don’t put yourself down during these instances since it’s a part of human nature. Instead, make the most of your seemingly dire situations by perceiving negative criticisms as another stepping stone for improvement. We know that working for a customer care call center is no easy profession. The road to customer satisfaction is paved with read more »
When people have product problems they don’t know how to deal with, they usually call customer service for some much needed guidance. However, little do they know that there are a lot of instances where issues are resolved through shared effort between the customer and the representative. Because of this fact, it is important for people in the BPO industry, whether they are in tech support or sales support services, to promote customer engagement. The following are a handful of read more »
Company-wide Christmas parties are usually packed, extravagant, and exciting. However, they’re not exactly the most intimate of events. Sure, the fellas from helpdesk services will get the chance to personally greet the unsung heroes of the back office, but shyness caused by bigger crowds can hinder the potential for some real fun. So even when the company party is over, don’t pop the balloons just yet. You might want to set up a smaller gathering reserved for your own team. read more »
The holidays is a time of sharing, shopping, and splurging. However, despite all those festive activities, it is still a time to exercise your expertise at work. After all, you’re still going to be compensated. In fact, you’ll receive a significantly larger amount thanks to all the year-end bonuses. However, your reason for being an outstanding employee shouldn’t be limited with just that. There should be a deeper drive behind your dedication. So whether you’re in sales, customer service, or read more »