Archive For November 2013
As a marketing wisdom, the best way to gain more customers is not to lose them. Retention is a better cure is more like it. Experts reveal that the average business has a tendency to lose about 20% of its band of customers yearly mainly due to taking customer relationships for granted. A minority of businesses have no idea how crucial that is. Companies that offer back office, help desk support services and etc. should be aware how essential retaining read more »
In the past, India has dominated the world of customer service. Quite a number of Indian nationals work as call center representatives and they made up the large portion of the labor force of the business process outsourcing (BPO) industry. Note the past tense above, because India has been dethroned by none other than the Philippines. The Contact Center Association of the Philippines or CCAP has revealed that the Philippines topped in back office services these past few years. Now, read more »
By now, you should know that customer service is here to stay and has made a huge mark on major industries of today. Only people equipped with the right set of skills and traits make up an excellent and competent customer care call center. But are you aware that certain characteristics can brand your customer service better than the rest? Take a look-see at how these qualities that can make a difference in the average rendering of customer service. 1. Responsiveness read more »
No one knows the bad side of the customers more than the customer service department. Day-in and day-out, they face different kinds of customers and often receive ill-remarks regarding the company product or the services provided. Companies that largely focus on delivering call center outsourcing services will know how it is crucial to keep in mind customer feedbacks so as to offer better services. Why not take these typical customer complaints and turn them into opportunities for improvement? See through read more »
Customer service plays a large role in most developing industries today. It’s actually the make-or-break deal for a business’s growth. According to the findings of business researches, a good customer experience can more likely lead to an increase in sales and stronger customer loyalty. Customer service can either contribute to a company’s good standing or worsen it depending on their performance. Customers are valuable allies in fortifying the stability of a business. That’s why it is of utmost importance to read more »
Q: How Can Agents Better Handle Customer Complaints? A: Of course it’s hard when customers are rudely walking all over you. But, if you knew the position they were coming from and the urgency of matters, you may react differently. Q: How Can I Be A More Effective Sales Agent? A: When selling a product or service. Tell it like it is. Capitalize on the pros, but don’t attempt to make your product look better by glossing over its cons. Perfection actually makes the read more »
At the hike of customer service via social media, the customer of here and now demands quick responses to their problems. But how can we detect problems early on so that we may respond quickly? The answer is through Social Media. Doesn’t matter if you’re managing customers on the front lines or organizing the company’s departments in the back office - everybody should be tapped into social media because it is the real-time pulse of your customers. If you learn your read more »
In a competitive business environment, customers are the most valuable component in any industry. They dictate the demand for your product or service. They are the reason why your business is still thriving. As much as customers give good business, they can also put you out of business. You need to know how to keep them happy and satisfied. One way to do that is by knowing the reasons why customers generally leave. By identifying them, you can take specific read more »